Home » FAQ


  • Q A

    What’s your bike quality situation?

    It is the fact what we manufactured are all in middle/high quality classes even in European market, closing to the A-brand in the world. All the electric bicycles we manufactured is basically according to present European Standard, especially for European market. It may change a little bit, according to standard and regulations in the destination sales countries.

  • Q A

    Do you have warranty on the bikes?

    Our warranty is including as below:
    Frame and fork: 1 year’s warranty
    All the electric components(including the battery): 2years’ warranty
    Mechanical parts:1/2 year’s warranty

  • Q A

    What is your minimum order quantity?

    Usually, for an order direct from our factory in China, we request for a normal order by 1X20’ container to start. The models and colors can be mixed in this containers. Usually, we request MOQ per model/color: 30pcs.
    Usually, for a sample order or a small quantity order delivered from our warehouse in the Netherlands, we have no MOQ request.

  • Q A

    What’s your payment term?

    Usually, we request 30% by T/T in advance, balance to be paid before shipment, or 100% by irrevocable confirmed L/C payable at sight. We also accept payment to be transferred through Alibaba Trade Assurance.

  • Q A

    Do you accept OEM customer's orders?

    Yes, in our factory in China, we can make the bicycle according to customer’s specification, color combination and even logo/design, as well as package request, provided the order is by 1x20’ container and more. Otherwise, we have to negotiate it.

  • Q A

    How long is the delivery time for an order?

    In general, it takes about 45-55 days to get an order ready from MOQ to 40’ HQ container. But it may take some extra time, according to your actual quantity and complexity of your order details. For example, if your order is covering some details specially developed for you, the delivery time may be longer.

  • Q A

    I want to know more about packing.

    The package for electric bikes with rear motor or middle motor, one piece per carton SKD 85%, that means front wheel, handlebar set bound to the frame; the package for electric bikes with front motor, usually, one piece per carton SKD 95%, that means front wheel to be assembled to the bike front fork, while handlebar set to be bound to frame. Inside the carton, we will arrange some necessary inner protection pads in order that the bicycle kept perfect, after long transportation and frequent loading and off-loading.

  • Q A

    I want to order a sample to check the quality.

    We welcome you to order samples to check our quality and actual manufacturing value. Usually, in our China factory, it takes 3-4 weeks to get the sample bikes ready, after receipt of your full sample payment. Please feel free to contact us.